Privacy Policy
How we collect, use, and protect your personal information
At Starmy ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services related to Australian migration guidance.
By using our services, you consent to the collection and use of information in accordance with this policy. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and applicable international privacy laws including GDPR where relevant.
Personal Information
- •Contact Details: Name, email address, phone number, postal address
- •Migration Information: Visa status, country of origin, intended migration pathway, qualifications, work experience
- •Profile Data: Age, education level, English proficiency, family composition
- •Communication Records: Messages, inquiries, support requests, feedback
Technical Information
- •Device Information: Browser type, operating system, device identifiers
- •Usage Data: Pages visited, time spent, click patterns, feature usage
- •Location Data: IP address, general geographic location (with consent)
- •Cookies and Tracking: Session cookies, preference cookies, analytics cookies
We use your information for the following purposes:
Service Provision
- • Provide migration guidance and advice
- • Calculate visa points and eligibility
- • Deliver personalized recommendations
- • Process and respond to inquiries
- • Facilitate communication with partners
Improvement & Analytics
- • Analyze usage patterns and preferences
- • Improve our services and user experience
- • Develop new features and functionality
- • Conduct research and statistical analysis
- • Monitor service performance and security
We may share your information in the following circumstances:
With Your Consent
We share information when you explicitly consent, such as connecting you with education providers or migration agents.
Service Providers
We work with trusted third-party providers for hosting, analytics, communication, and payment processing under strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights and the safety of our users.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
Technical Safeguards
- • SSL/TLS encryption in transit
- • AES-256 encryption at rest
- • Regular security audits and updates
- • Access controls and authentication
Organizational Measures
- • Staff privacy training and agreements
- • Limited access on need-to-know basis
- • Regular policy reviews and updates
- • Incident response procedures
Data Retention: We retain your personal information only as long as necessary for the purposes outlined in this policy, typically 7 years for migration-related records in compliance with Australian record-keeping requirements.
Under Australian privacy law and international regulations, you have the following rights:
Access
Request access to your personal information we hold
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Portability
Request transfer of your data in a structured, machine-readable format
Objection
Object to processing for direct marketing or legitimate interests
Complaint
Lodge a complaint with the Office of the Australian Information Commissioner
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
Email:
privacy@starmy.com.auResponse Time: We aim to respond to privacy inquiries within 30 days as required by Australian privacy law.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.